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Shipping & Returns
SHIPPING (WITHIN AUSTRALIA ONLY)
Barley Stacks Wines use Australia Post eParcel Delivery Service.
Upon request we will send you your Australia Post Delivery Number and a link to the Australia Post parcel tracking website where you can track your order online.
Alternatively, we can follow up your delivery for you on your behalf.
You may update / amend an order on the condition that we receive 24 hours notice prior to shipping the order. Please email or call us to update / amend your order as soon as possible to avoid disappointment and additional charges.
You may specify special delivery instructions to us, however due to OH&S it is at the courier’s discretion as to whether they deem the instructions safe to adhere to.
If you are not in attendance when delivery is attempted, the consignment will be returned to your Local Post Office to await collection. A card will be left in your letterbox to advise of the collection point. Australia Post will not re-deliver once an item has been carded awaiting collection. Persons under 18 years of age cannot sign or accept delivery of wine products.
Barley Stacks Wines and Australia Post will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature unless insurance has been applied to the order.
A person must sign for wine over 18 years of age at time of delivery.
ESTIMATED DELIVERY TIMES
Barley Stacks Wines use Australia Post to deliver all wines throughout Australia. We have a daily pickup arranged with Australia Post. Please allow 14 days for delivery from time of order placed. We will arrange dispatch early in the week to assist in your order arriving in good time.
From time to time we may offer free delivery within Australia. This will be posted on our website at the time of offer.
If your bottle of wine is suffering from a wine fault and does not meet the high standard you associate with Barley Stacks Wines, please return the remains of the bottle to the place of purchase for a replacement bottle or contact us. If you purchased your wine over our website please contact Barley Stacks Wines to organise it to be returned at your expense to:
Barley Stacks Wines
Maitland SA 5573
CANCELLATION OF ORDERS
All cancelled orders require 24 hours prior notice.
An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel you must contact us immediately by phone or email before the goods have left our control.
You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Returns Policy above.
If you wish to cancel an order you have placed with Barley Stacks Wines via our website, you must inform us in writing stating your full name and quoting your order number, within 24 hours of placing your order.
Phone: 08 8834 1258
Customers are responsible for sending and paying the return postage and insurance costs incurred in returning the order(s).
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped.
If you would like to download and print your own copy of this policy, please click here.